Bilingual Call Center CSR

Job Post Information* : Posted Date 5 months ago(1/29/2024 1:07 PM)
Job ID
2023-5302
# of Openings
2
Job Locations
US-FL-Delray Beach
Category
Customer Service/Support

Overview

Are you looking for a new opportunity? A chance to join a growing company where you earn a competitive salary? Where the bonus potential can be what you make of it based on your customer service skills and strong sales techniques? If yes, our Call Center may be the place for you, where you can be part of something bigger and better. Our company was founded in 2019 and operates over 100 companies across 40 states with significant future growth plans. Today, our call center has the privilege of serving five of these businesses across four different residential home service industries. Our company focuses on leveraging the power of people to build a strong network of industry leaders who can share resources, best practices and expertise in order to deliver unparalleled service to our customers and opportunities for our employees. With this great growth comes fantastic opportunity for select high performing individuals to join our team as Customer Service Representatives. We can teach you our business, but require you to have a winning attitude, outstanding customer service skills, and a proven track record of success in sales! We are looking for the best of the best! You will use your knowledge of our trades, products & services, and policies to best assist customers. If you have a “can do” approach and delivery, you will be the “perfect” fit for our team.
 

We offer:
  • Competitive pay with bonus potential
  • Weekly Pay
  • Robust Benefit Package: Medical/Dental/Vision Coverage
  • Paid Life Insurance
  • Paid Holidays
  • Generous 401(k) match
  • Paid Training and Time Off
  • Friendly Work Environment
  • Career Advancement Opportunities

 

Job Description:
Client Relationships - Handle inbound/outbound calls and leads
Voice of the Customer - Use tools and knowledge of the trades to ensure a smooth process for our customers
Be curious - There is no one size fits all - Work with the customer to meet their specific needs
Flexibility - We are here 7 days a week, so nights, weekends and overtime may be required
Reliable, accustomed to meeting attendance and adherence standards
Effective Listening Skills - Each call may seem the same, but the needs are different
Practice Kindness and Patience - Care about our customers - they are our livelihood
Passion for Learning - The more you know, the more you can help, the more you can earn

 

Must Speak English & Spanish fluently
3 years of customer service experience in a Call Center (Sales environment a plus). We can train you on our business, but you must bring the tangible skills to work with customers.
High School Diploma or GED.
Type 35 WPM or more.
Have a professional phone manner & ability to work independently.
Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
Excellent verbal and written communication skills.
Bilingual (English/Spanish)
Service Titan and Five9 Experience a plus
 

Physical Requirements:
 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
  • Ability to sit for extended periods of time.
  • Ability to climb stairs to the second floor.
  • Ability to verbally communicate effectively.
  • Manual hand dexterity required to operate Computer terminal, copiers, and complete paperwork.

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